FAQ / Shipping
Each personalized Halloween shirt is made using the family name, role, size, color, and quantity submitted with your order.
Please review the answers below before checkout. Need help? Email us at momentminis@gmail.com.
Personalization & Ordering
How do I personalize a shirt?
Enter your family name on the product page, then choose the family member you want to personalize.
Select the available size range, shirt color, size, and quantity for each shirt, then add that family member to your family set.
Review your full family set carefully before adding it to cart.
Can I build a set for different family members?
Yes. You can personalize shirts for Mom, Dad, Sister, and Brother in the same family set.
Each family member can have their own size, color, and quantity while sharing the same family name.
Will I see a live preview?
Moment Minis does not currently generate a live artwork preview.
The product images show the design style and sample personalization. Before adding your set to cart, you can review the family name, role, size, color, and quantity for every shirt in your Family Set summary.
What if I enter the wrong family name or details?
Personalized shirts are created using the details submitted with your order.
Please double-check the family name, role, size, color, and quantity before checkout. Changes may not be possible after an order has entered production.
Can I change my order after checkout?
Email momentminis@gmail.com as soon as possible with your order number and the requested correction.
We will review your request, but changes cannot be guaranteed once production has started.
Shipping & Support
How much is U.S. shipping?
Standard U.S. shipping is $4.99 per order.
Any applicable taxes and your complete order total are shown at checkout.
When will my order arrive?
Estimated U.S. delivery is 7–15 business days. Most orders arrive within 7–10 business days, though delivery may take up to 15 business days during holidays or other high-volume periods.
How can I track my order?
Tracking information will be emailed once your order ships.
What if my shirt arrives damaged or incorrect?
Contact us at momentminis@gmail.com within 7 calendar days of the carrier-confirmed delivery date.
Please include your order number, a clear photo of the full item, and close-up photos showing the issue. If the issue is confirmed, we will review the appropriate replacement or refund.
How can I contact Moment Minis?
Email us at momentminis@gmail.com.
If you have already placed an order, please include your order number so we can assist you more efficiently.
Still Have a Question?
We’re happy to help with personalization, sizing, ordering, and general product questions.