Refund policy
Returns, Replacements & Refunds Policy
Each Moment Minis shirt is personalized and made to order using the name, grade, shirt color, and size submitted with the order.
Please review all personalization and product details carefully before completing checkout.
Personalized Items
Because personalized products are created specifically for each customer, we do not accept returns or exchanges for:
- A change of mind
- An incorrect name or grade entered by the customer
- An incorrect size or color selected by the customer
- Normal wear or accidental damage after delivery
- Damage caused by improper washing, care, or alteration
- Minor color differences caused by screen or display settings
If the product you receive matches the personalization, color, and size submitted with your order, it is considered correctly fulfilled.
Order Changes and Cancellations
If you need to request a change or cancellation, email us as soon as possible at momentminis@gmail.com and include your order number.
We will review your request, but changes and cancellations cannot be guaranteed once an order has entered production.
Damaged, Misprinted, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If your item arrives damaged, misprinted, defective, or different from the product details submitted with your order, contact us within 7 calendar days of the carrier-confirmed delivery date at:
Please include:
- Your order number
- A description of the issue
- A clear photo showing the full item
- Close-up photos clearly showing the affected area
- A photo of the shipping label and packaging when relevant
We may request a short video if the issue cannot be clearly confirmed from the photos provided.
Claims submitted after the 7-day reporting period may not be eligible for a replacement or refund.
Review and Resolution
We will compare the information provided with the personalization details, selected options, and production information associated with the order.
If we confirm that the item has a production error, was damaged during transit, or that the wrong item was sent, Moment Minis will provide an appropriate replacement or refund based on the circumstances of the order.
The available resolution will be determined after we review the claim and communicate with the customer.
Delivery Issues
If tracking shows that an order has not been delivered, or shows delivered but the package cannot be located, contact us at momentminis@gmail.com with your order number.
We will review the tracking information and provide the appropriate next steps.
Please confirm that the shipping address entered at checkout is complete and accurate. Moment Minis is not responsible for delivery problems caused by an incorrect or incomplete address submitted by the customer.
Returns and Return Shipping
Please do not mail an item back unless Moment Minis specifically requests a return and provides return instructions.
Personalized items returned without prior authorization will not be accepted.
If a physical return is required as part of an approved claim, we will provide the applicable instructions by email.
Refunds
If a refund is approved, it will be issued to the original payment method used for the order.
We will notify you after the refund has been issued. Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Contact Us
For questions regarding an order, replacement, refund, or delivery issue, contact:
Please include your order number so we can assist you more efficiently.